Refund policy

Warranty
* All Brand Watch Wholesale provides 12 MONTHS warranty for all watch movements.
* Warranty does not be applied if the customer opens the watch or tries to do any repairs.
* Warranty does not cover ordinary wear and tear or damages caused by external reasons such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product.
* Warranty does not cover water damage, lost or stolen parts, damages due to personal misuse or negligence.
 
Return Policy
★ In order to get customer satisfaction you have 7 Days from the moment your package arrives to tell us if there is a fault with your watch or watch parts. If we do not hear of any complaints about your watches or watch parts within 7 Days, we will accept that you are agreed with your order and there are no issues to resolve.
★ If the watch has a problem, just ship it back to us, and we will repair it in the Factory.
★ We do not accept refund and exchange unless on very special terms. Refunds if offered will be issued for the total amount of the purchase product less the transaction fees. We do not offer refunds for any free items received as part of any promotion.
★ Shipping cost for returns and exchanges will be at the customer expense.
★ All returns merchandise must be in new condition (as we ship it) and complete with all original packaging. We will inspect all merchandise returns. Once approved inspection, full credit will be issued back to your account or other payment method within 48 hours. If merchandise are not in the original condition or missing original packaging is subject to a 25% re-stocking fee.
★ Please make sure you return your merchandise by a traceable method to assure delivery. 

If you have any question about merchandise, please feel free to contact us first. You can send email to shopvillendre@gmail.com and explain the reason clearly why you want to return the items.
 
* Please note merchandise must be returned unused and in the original condition as you received, with all original packaging and no signs of used. Used products can not be refund.
 
* After you send out the returning parcel, please tell us the tracking number or delivery confirmation number. Return shipping fee is responsible by the customer.